The Wise Group

Background

Transforming the culture of a social enterprise in Scotland through work with its leaders, staff and its client groups.

Challenge

The Wise Group works with a diverse range of clients, with the aim of getting people back into employment. As a social enterprise, the organisation operates on a commercial basis. The challenge in this instance, therefore, was one of blending the culture-change model for organisations with the individual solutions for the enterprise’s client groups.

Experience

• Cultural Alignment℠ model with Investment in Excellence® or STEPS® for leaders and front-line staff.
• Leadership Alignment℠ with managers.
• STEPS® rolled out with clients as part of an employability initiative.

Outcome

• Culture champions have been created within The Wise Group to continue delivering the solutions to staff and with clients.
• 65% of staff completed STEPS® by 2011.
• The programs have led to renewed energy within the organisation and evidence of an embedding of the concepts and ethos.
• Organisational goals and the operations plan have been written using affirmation-style language.
• The staff development appraisal system has been significantly influenced by the Cultural Alignment℠ focus on behaviors.